Calleo Support

Getting Started

What is Calleo?

Calleo is a language learning app that helps you master vocabulary through interactive games and flashcards. Create custom word sets, practice with fun game modes, and track your progress.

Do I need an account?

No! You can use Calleo in two ways:

• Guest Mode: Use the app without signing up. Your sets are saved locally on your device only.
• With Account: Sign up with email to sync your sets across all devices (iPhone, iPad, Android, Web).

How do I get started?

1. Download Calleo from the App Store or Google Play
2. Choose "Continue as Guest" or "Sign Up"
3. Select your learning language (e.g., Spanish) and native language (e.g., English)
4. Create your first vocabulary set
5. Start practicing!

Account & Login

How do I create an account?

1. Tap "Sign Up" on the login screen
2. Enter your email address and create a password
3. Tap "Create Account"
4. You'll be logged in automatically

I forgot my password. How do I reset it?

1. On the login screen, tap "Forgot Password?"
2. Enter your email address
3. Check your email for a password reset link
4. Follow the link to create a new password

Can I switch from Guest Mode to an account?

Currently, Guest Mode data cannot be automatically transferred to an account. To preserve your sets:

1. Share each set you want to keep (get the share code)
2. Create an account
3. Use the share codes to copy sets to your new account

We're working on a direct migration feature!

How do I log out?

1. Go to Profile (bottom tab)
2. Scroll down and tap "Sign Out"

How do I delete my account?

See the Privacy & Data section below.

Creating Vocabulary Sets

How do I create a new vocabulary set?

1. Tap the "+" button on the home screen
2. Enter a name for your set (e.g., "Spanish Food")
3. Add word pairs: - Left column: Words in your learning language - Right column: Translations in your native language
4. Tap "Save" when done

How many words can I add to a set?

Each set can contain up to 20 word pairs. This limit ensures optimal learning and performance.

Can I use AI to generate vocabulary?

Yes! Tap the "AI Suggestions" button when creating a set:

1. Enter a theme (e.g., "restaurant vocabulary", "travel phrases")
2. Choose how many words you want (up to 20)
3. Review the AI-generated suggestions
4. Select the words you want to add
5. Edit or customize as needed

Can I import words in bulk?

Yes! Tap "Bulk Import" when creating a set. Format options:

How do I edit a vocabulary set?

1. Go to My Sets (bottom tab)
2. Tap the set you want to edit
3. Tap the edit icon (pencil) in the top right
4. Make your changes
5. Tap "Save"

How do I delete a vocabulary set?

1. Go to My Sets
2. Tap the set you want to delete
3. Tap the menu icon (three dots)
4. Select "Delete Set"
5. Confirm deletion

Note: This action cannot be undone!

Can I use different languages for different sets?

Yes! By default, sets use your global language preferences, but you can override this per set:

1. When creating/editing a set, tap "Language Override"
2. Select custom languages for this specific set
3. These settings only affect this one set

Game Modes

What game modes are available?

Calleo offers 4 interactive learning modes:

• Flashcards: Classic flip cards to test your memory
• Quiz: Multiple choice questions to reinforce learning
• Match: Find matching word pairs against the clock
• Fill in the Blank: Complete sentences with the correct words

How do I play a game mode?

1. Go to My Sets or Home
2. Tap a vocabulary set
3. Choose a game mode from the menu
4. Follow the on-screen instructions
5. Complete the game to track your progress!

Can I replay a game mode?

Yes! You can practice any set as many times as you want. Your "Last Practiced" date updates each time you complete a session.

Sharing Sets

How do I share a vocabulary set?

1. Open the set you want to share
2. Tap the share icon (or menu > Share)
3. A unique share code is generated (e.g., ABC123XYZ)
4. Share the code via message, email, or social media

How do I use a shared set?

1. Tap the home screen search or "Enter Share Code" option
2. Enter the share code (e.g., ABC123XYZ)
3. Preview the set
4. Tap "Copy to My Sets"
5. Optionally rename the set
6. The set is now in your library!

Can I see who viewed or copied my shared set?

Yes! When viewing a shared set, you can see:

• View count: How many times it's been viewed
• Copy count: How many users copied it

You cannot see individual users' names or emails (privacy protection).

Can I stop sharing a set?

Yes! To revoke sharing:

1. Open the shared set
2. Tap the menu icon
3. Select "Stop Sharing" or "Delete Share Code"
4. The share code will no longer work

Existing copies in other users' libraries remain (they own their copies).

Do shared sets update automatically?

No. When someone copies your shared set, they get a snapshot at that moment. If you edit your original set later, their copy does not update automatically.

Settings & Preferences

How do I change the app language (UI)?

Calleo supports 45+ languages for the interface:

1. Go to Settings
2. Tap "App Language"
3. Select your preferred language
4. The app will reload with the new language

Supported Languages: English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese, Arabic, Hebrew, and 35+ more!

How do I change my learning languages?

1. Go to Profile
2. Tap "Language Preferences"
3. Select your Learning Language (language you're studying)
4. Select your Native Language (language you know)
5. Save changes

Note: This affects new sets. Existing sets keep their original languages unless you edit them individually.

How do I enable Dark Mode?

1. Go to Settings
2. Toggle "Dark Mode" on/off

Dark mode is easier on the eyes in low-light conditions and can save battery on OLED screens.

What is the First-Time Tour?

When you first use Calleo, an interactive tour guides you through key features. To restart the tour:

1. Go to Settings
2. Tap "Restart Tour"
3. Follow the on-screen prompts

Troubleshooting

My sets aren't syncing across devices

For Account Users:

1. Make sure you're logged into the same account on all devices
2. Check your internet connection
3. Try logging out and back in
4. Pull down to refresh on the My Sets screen

For Guest Users: Guest Mode data is stored locally only and does NOT sync. Create an account to enable sync.

The app is crashing or freezing

Try these steps:

1. Force close the app and reopen it
2. Restart your device
3. Check for updates in the App Store/Play Store
4. Clear app cache (Settings > Apps > Calleo > Clear Cache on Android)
5. Reinstall the app (Note: Guest Mode data will be lost!)

If the issue persists, contact us at viacheslav@exquizite.app with device model, OS version, app version, and description of the issue.

AI suggestions aren't working

If AI-powered features fail:

1. Check your internet connection
2. Try again in a few minutes (temporary server issue)
3. Use a different theme/topic
4. Add words manually as a fallback

I can't find a shared set with the code

Common issues:

• Code expired: Some share codes have expiration dates
• Code deleted: The creator stopped sharing the set
• Typo: Double-check the code for accuracy (codes are case-sensitive)
• Internet connection: Ensure you're online

The app is in the wrong language

1. Go to Settings (look for the gear icon)
2. Find the language option (even if text is unreadable, it's usually near the top)
3. Select your language
4. The app will reload

I lost my vocabulary sets (Guest Mode)

Unfortunately, Guest Mode data is stored locally only. If you uninstalled the app, cleared app data, or reset your device, the data cannot be recovered.

We strongly recommend creating an account to enable cloud backup and sync.

The keyboard covers the input field

This is a known issue on some devices. Try:

1. Tapping outside the input field and re-focusing
2. Rotating your device to landscape mode
3. Scrolling the screen manually
4. Using an external keyboard (tablets/desktops)

We're working on a fix in the next update!

Privacy & Data

Is my data secure?

Yes! We take security seriously:

• All data is encrypted in transit (HTTPS/TLS)
• Passwords are hashed and never stored in plain text
• Cloud data is stored on secure Supabase servers (AWS-powered)
• Row-Level Security ensures you can only access your own data

Privacy Policy

What data do you collect?

• Account users: Email, user ID, vocabulary sets, practice history, language preferences
• Guest users: Vocabulary sets stored locally only (no cloud data)
• Analytics: Anonymous usage statistics to improve the app

We do NOT collect:

• Location data
• Contact lists
• Photos or media (unless you choose to share)
• Browsing history outside the app

Do you share my data with third parties?

No, we do NOT sell or rent your data. We use trusted services:

• Supabase: Cloud database and authentication
• OpenAI: AI vocabulary generation (only theme names are sent, NOT your personal data)
• Expo: App infrastructure (minimal crash reports)

How do I download my data?

To request a copy of your data:

1. Email viacheslav@exquizite.app with subject "Data Export Request"
2. Include your registered email address
3. We'll send you a file with all your vocabulary sets and account info within 7 business days

How do I delete my account and data?

Permanent Deletion:

1. Email viacheslav@exquizite.app with subject "Data Deletion Request"
2. Include your registered email address
3. We'll confirm your identity and delete all data within 30 days

• Deletion is permanent and cannot be undone
• Shared sets copied by other users remain in their libraries (they own their copies)
• Some data may be retained for legal/security purposes (e.g., fraud prevention)

Coming Soon: In-app account deletion (Settings > Account > Delete Account)

Contact Us

Frequently Asked Questions